Community Resources

Church Care Resources

Abuse:

Willow Domestic Violence Center

24-hour hotline and text line 585-222-7233

Willow Center offers a range of emergency and non-emergency supportive services.

Willow Center’s 24/7 Crisis and Support Hotline is a resource for victims of domestic violence, concerned friends and family, and professionals, 24 hours a day, seven days a week.

Hotline counselors provide a variety of services including:

· Crisis intervention

· Crisis counseling

· Safety planning

· Advocacy

· Information and referral services

Auto Repair:

1. Ron’s Auto

2175 Empire Blvd Webster, NY 14580

585-787-3040

2. Merwin Auto

739 N. Winton Rd Rochester, NY 14609

585-482-4200

Christian Counselors/Therapy:

1. Agape

585-385-6030

2. Renew Hope and Healing

585-398-8835

3. Restoration Counseling of Rochester

585-733-9465

4. Robyn Englert Counseling

585-371-8548

Crisis/Case Management:

Adult Protective Services - Monroe County Department of Human Services

M-F, 9am-5pm 585-753-6532; After hours 585-461-5698

Services provided range from safety monitoring, case management, crisis intervention, advocacy, linkages with other service providers, assistance in obtaining benefits, informal money management.

Eligibility Criteria: are 18 or older and have a physical or mental impairment; are unable to protect themselves from abuse, neglect, financial exploitation or other harm; have no one available who is willing and able to assist responsibly.

Divorce Care Support:

Divorce Care provides free on-line resources and a list of programs available in the area.

Divorce Care’s life-changing support groups welcome people and guide them on the path of recovery after separation or divorce. Over 1 million people have found comfort and hope through this 13-week, video-based series.

Elder Care:

1. Ultimate Grace - Boutique Elder Care Services

585-754-6900

Offers companion care, hospice, nursing care, and transitional care

2. Comfort Keepers

585-249-0100

Offers in-home care, personal care, specialized care, and transportation

3. Lifespan Elder Care Services

585-244-8400
www.lifespan-roch.org

Services include advocacy, care navigation and planning, care givers, education, financial, health and wellness, medicare, safety and protection, transportation.

Emergency Housing:

1. Catholic Family and Charities

585-546-7220

585-339-9800

2. The Housing Advocacy

585-944-1379

Housing: Connections for Rapid Rehousing, Permanent Supportive Housing, Affordable Apartment Leads

Advocacy: Housing, Health Insurance Assistance, Free Community Medical Services, Apartment Referrals, Treatment referrals along with Community Resources Intevention Aid

Services: Representative Payee, Case Management, Housing Referral Accessing Community Supports Such As: Social Services, Health Care, Mental Health Services, Substance Abuse Treatment, Furniture assistance upon request

3. House of Mercy - provides shelter, meals and transportation to the shelter

585-546-2590

4. Open Door Mission

585-423-1825

Faith based organization that provides emergency, transitional and long-term housing; food

5. Family Promise of Greater Rochester

585-506-9050; www.fpgroc.org
Family Promise of Greater Rochester (FPGROC, formerly RAIHN) assists families at risk of or experiencing homelessness to achieve sustainable independence by providing person-centered, holistic services in collaboration with the greater community.

Employment Counseling:

Pathlight Career Counseling Services

585-621-6826

Services include career exploration, job search strategies, resume writing, networking, communication and skill enhancement, career/job change coaching.

Financial Counseling:

1. Consumer Credit Counseling of Rochester

Helps with debt management and credit counseling.

585-546-3440; www.cccsofrochester.org

2. Financial Peace University

Provides a schedule of programs available at area churches. Virtual and in-person options are available.

www.financialpeace.com/app/classes/guide

Food, Rent, Clothing Utilities Assistance:

1. East Rochester Resource Center (food only)

333 E. Chestnut St, East Rochester

585-586-0525

2. Greece Ecumenical Food Shelf (food only)

585-277-5370

3. Irondequoit Community Cupboard

2841 Culver Rd, Rochester

585-336-9107

4. Monroe County-SNAP Benefits (Food Stamps)

585-753-6960

5. Penfield Ecumenical Food Shelf (food only)

1618 Jackson Rd, Penfield

585-435-8406; www.penfieldecumenicalfoodshelf.com

6. Penfield Hope (food, clothing, housing, utilities)

1771 Penfield Rd, Penfield

585-586-5139; www.penfieldhope.org

7. Perinton Food Shelf (food only-services Perinton and Fairport residents)

595-425-7410

Contactusatperintonfoodshelf.org

8. Rush-Henrietta Area Food Terminal

585-453-2370

9. Webster Hope (food, clothing, housing, utilities)

1450 Ridge Rd, Webster

585-265-6694

www.websternyhope.org

Grief Care Support:

www.griefshare.org

Provides on-line resources and support groups for losing a loved one. Posts grief share events and programs being offered in the area.

Heating & Emergency Assistance:

RG&E

www.RG&E/NYSEG/EAP

Provides monthly bill credits for customers who have received a HEAP grant.

How to apply:

NY.gov/HeatingAssistance

Otda.ny.gov

Life-span-roch.org (for aging residents)

Legal Support:

Legal Aid Society of Rochester

Provides services for child, education, family, housing and consumer law, and immigration law.

585-232-4090
www.lasroc.org

Mental Health Supports:

1. Mental Health Association of Rochester

Offers support and programs for individuals and families needing mental health support.

585-325-3145; www.mharochester.org

2. National Alliance for Mental Illness

Offers support groups and education for individuals and families experiencing mental illness.

585-423-1596; www.namiroc.org

Transportation for Seniors:

Life Span

585-244-8400 - ask to speak with a transportation specialist

General Needs:

My Way Finder

Database that helps you search for and connect with a wide range of essential services in Monroe County.

My-wayfinder.org

Monroe County Community Resources

Abuse/Assault

1. Willow Domestic Violence Center www.willowcenterny.org

Rochester, NY 14604 (585) 222-SAFE (7233) *24-hour hotline

Willow Center provides a full continuum of free and confidential services, including: 24/7

Crisis and Support Hotline, Short-term Counseling, Court Accompaniment, 40-bed Emergency Shelter, Children’s Programming, Prevention Education & Training

2. RESTORE - Rape Crisis Services of Planned Parenthood www.plannedparenthood.org/planned-parenthood-central-western-new-york/restore
114 University Avenue Rochester, NY 14605
(585) 546-2777 *24 hour hotline

Services include Crisis intervention for sexual assault survivors and their significant others, Short-term counseling (six to eight sessions), Support through medical examinations and treatment, Advocacy and support during interaction with law enforcement, Court accompaniment, Individual consultations with professionals, Community education programs and Professional training programs

AIDS Information & Resources

1. Action for a Better Community Aids Education Program www.abcinfo.org

33 Chestnut St, 2nd fl, Rochester, NY 14604 (585) 262-4330 ext 3102

Provides AIDS education and support services to the community, with many services, especially for youths. HIV testing and counseling, case management, support, and referrals for community services. Fees: none.

2. Trillium Health
www.trilliumhealth.org

259 Monroe Avenue Rochester, NY 14607 (585)545-7200

Hotline offers crises intervention, referrals and information about AIDS. The program offers support services to people with AIDS, their families and friends. Support groups, referrals to services and transportation. Fees: none.

3. HIV Hotline

New York State Aids Hotline 800-541-2437

Anonymous HIV testing and counseling and referrals. Education and information about HIV testing is done by appointment. Fees: none.

Childcare

1. Action for a Better Community Head Start Programs www.abcinfo.org

Administrative Offices - 49 Stone Street Rochester, NY 14605 (585)454-2332

Early Childhood Education for children ages 1-5 years at 6 centers throughout the City of Rochester.

2. Western New York Childcare Council, Inc. www.childcarecouncil.com

595 Blossom Rd. Rochester, NY 14610 (585)654-4720

Resources and referral service to help parents find childcare information about local preschools, daycare centers and family daycare providers. Training for potential childcare providers. Fees: none.

Drug & Alcohol Abuse

1. Action for a Better Community – New Directions
www.abcinfo.org

33 Chestnut St Rochester, NY 14604 (585)325-5116 ext 3200

Services Provided: Chemical Evaluations, Individual Counseling, Mini-Mental

Health Assessments, Group Counseling in English and Spanish, Relapse Prevention,

Women’s and Men’s Groups, Specialized Services, Work Readiness Assessments,

Recovery Care Management Services, Education Workshops and Presentations, DWI Referrals Accepted, Harm Reduction Group, Support Groups

2. JL Norris Alcohol Treatment Center
www.oasas.ny.gov/atc/norris

111 Elmwood Avenue Rochester, NY 14620 (585)461-0410

Various treatment programs; support and self-help programs on site, including AA and Narcotics Anonymous; programs for families of alcoholics. Fees: none.

3. National Council on Alcoholism and Drug Dependency www.ncadd.org

1931 Buffalo Road 14624 (585)426-8000

Assessment, referrals, and short-term counseling. Programs for children and families of alcoholics and drug addicts. Fees: none.

4. Strong Behavioral Health
www.urmc.rochester.edu

300 Crittenden Blvd. Rochester, NY 14642 (585)275-3535

Outpatient programs for ages 18 and up. Treatment for all drug dependencies and alcoholism. Fees: accept Medicare, Medicaid and other insurance.

5. Alcoholics Anonymous
www.rochester-ny-aa.org

Rochester, NY (585)232-6720

Self-help programs for alcoholics. Education materials about alcoholism. Fees: none.

6. Al-Anon Information Center
www.aisrochester.org

805 Blossom Road Rochester, NY 14610 (585)288-0540

Self-help programs for families and friends of alcoholics. Al-Ateen program for children ages 13-19. Fees: none.

Emergency Housing

1. Volunteers of America Upstate New York
www.voaupny.org

214 Lake Avenue, Admin Building C, Rochester, NY 14608;
585-647-1150

2. Salvation Army
www.rochesterny.salvationarmy.org

70 Liberty Pole Way Rochester, NY 14604;
(585) 987-9540

3. Open Door Mission (Men’s Shelter)
www.opendoormission.com

156 N Plymouth Ave, Rochester, NY 14614;
(585) 454-6696

Employment

1. ABC Workforce Development
www.abcinfo.org

49 Stone Street, 1st fl, Rochester, NY 14604 (585)325-5116 ext 3400

Job placement assistance and coaching. ABC's Workforce Development services targets individuals who are unemployed or underemployed.

2. Rochester Business Alliance
www.greaterrochesterchamber.com

150 State Street Suite 400 Rochester, NY 14614 (585)244-1800

Career counseling, self-assessment, and job search techniques, resume writing, workshops, job listings, a resource library.

Eviction Assistance

1. Monroe County Legal Assistance
www.monroecounty.gov
1 W. Main Street Rochester, NY 14614; (585) 325-2520

2. Legal Aid Society
www.lasroc.org
1 W. Main Street Rochester, NY 14614; (585) 232-4090

3. Salvation Army
www.rochesterny.salvationarmy.org
70 Liberty Pole Way; (585) 987-9540

Food Programs

1. The Community Food Cupboard
www.rochesterfoodcupboard.org

11 Nester Street, Rochester, NY 14621 (585)325-4990

Provides emergency, senior and long term family food baskets.

2. Women, Infants and Children (WIC)
Supplemental Nutrition Program www.health.ny.gov/prevention/nutrition/wic

273 Upper Falls Blvd. Rochester, NY 14605 (585)454-2630

WIC offers nutrition education, breastfeeding support, referrals and a variety of nutritious foods to low-income pregnant, breastfeeding or postpartum women, infants and children up to age five to promote and support good health.

3. Family Restoration Project
www.newlifeministries.org

360 Wellington Avenue Rochester, NY 14619 (585)436-0085

FRP empowers individuals to lead stable and responsible lives. To provide positive intervention within the family structure and bridge the gap between basic physical, emotional and spiritual needs. We also provide emergency food services to identified families within the Southwest Community of Rochester NY.

4. Church of Love
www.colfc.org

700 Exchange Street Rochester, NY 14608 (585)454-3270

Limited hours – Monday 10 am – 12 pm and Friday 6 – 7 pm. Services area not limited. No referrals required for women and children. ID and verification of address required.

5. Bethany House

169 St. Bridget’s Drive (585)454-4197

Serving women and children only. Service area is not limited. Monday can receive services once per month. Must bring proof of address, income and ID’s for family.

6. St. Peter and Paul’s Kitchen
http://stpeterskitchen.org/

681 Brown Street Rochester, NY 14611 (585)235-6511

7. Open Door Mission
www.opendoormission.com

210 West Main Street (585)454-6696

Mon-Sat 8pm/Sun 7pm

8. Cameron Community Ministries
www.cameronministries.org

48 Cameron Street Rochester, NY 14606 (585)254-2697

Food Pantry Tuesday-Friday 9:00-11:00 by apt only. Can call or go in person to make appt. ID for all family members required.

Health Insurance Information

1. Blue Cross Blue Shield
www.excellusbcbs.com
1-800-499-1275

2. Child Health Plus (ChIPS)
https://nystateofhealth.ny.gov/
800-698-4543

3. MVP
www.mvphealthcare.com
(585) 325-3920

Health Services

1. Brown Square Health Center
www.jordanhealth.org

322 Lake Avenue Rochester, NY 14608 (585)254-6480

2. Mercy Community Services
www.mercycommunityservices.org

142 Webster Avenue Rochester, NY 14609 (585)288-2634

3. Jefferson Family Medicine
www.jeffersonfamilymed.com

924 Jefferson Avenue Rochester, NY 14611 (585)463-3870

4. Rochester General Hospital
www.rochestergeneral.org

1425 Portland Avenue Rochester, NY 14621 (585) 922-4000

5. Westside Pediatric Group
www.westside-pediatrics.com

497 Beahan Road Rochester, NY 14624 (585)247-5400

Mental Health/Counseling

1. Life Line, Health Association of Rochester and Monroe County www.monroecounty.gov

One Mt Hope Avenue Rochester, NY 14620 (585)275-5151 *24 hours/day

Telephone crisis line for all emergency and non-emergency mental health, medical, and human service issues. Link to all services in the country, including poison control, mental health suicide, alcohol and drug abuse for teens. Fees: none.

2. Catholic Family Service of Rochester
www.cfcrochester.org

87 N. Clinton Avenue Rochester, NY 14604 (585)232-1840

Individual and family counseling on topics including marital problems, family relations, stress, loss of a loved one, sexual, child abuse and alcoholism, and teen pregnancy. Support groups for variety of topics. Fees: sliding scale, accept Medicaid.

3. Strong Behavioral Health

300 Crittenden Boulevard Rochester, NY 14642 (585)275-3535 www.urmc.rochester.edu

Diagnosis and treatment for all mental health issues for all ages. Inpatient and outpatient services, group therapy, discussion groups, and support services. Fees: sliding scale, Medicare/Medicaid.

Youth Services & Parenting Support

1. The Center for Youth Services
905 Monroe Avenue Rochester, NY 14620
(585)271-7670; www.centerforyouth.net

Crisis intervention and counseling services for children aged 12-20. Topics include sexuality, drug and alcohol abuse, school-related problems, personal problems, divorce and suicide. Family individual, and group counseling, short-term housing, advocacy, and support groups. Fees: none.

2. Boys and Girls Club of Rochester
www.bgcrochester.org

500 Genesee Street Rochester, NY 14611; (585) 328-3077

Programs for ages 6-18, including employment and job seeking skills, tutoring in a variety of academic subjects and physical education. After school programs, day camps and holiday programs. Fees: $10.00

3. Society for Protection and Care of Children
www.spcc-roch.org

148 South Fitzhugh Street Rochester, NY 14608; (585) 325-6101

SPCC's provides the best opportunities for a bright future by partnering with children and their families, advocating for their health, well-being and safety, and working to heal and strengthen relationships.